Privacy Policy
1. Introduction
Starlifter Covenant LLC ("we," "us," "our") is committed to protecting the privacy of our clients. This SMS Privacy Policy explains how we collect, use, and safeguard your personal information when you communicate with us via text message using our phone number.
This policy applies solely to our SMS program, which is designed for customer service and informational communications only. We do not use SMS for marketing or promotional purposes, nor do we share your data with third parties for marketing or promotional purposes.
Even after opting in to SMS messaging, clients have the right to opt out of SMS messages at any time by replying ‘STOP’ to any message. For help, reply ‘HELP’ or contact us directly. Once opted out, no further messages will be sent except a final confirmation message.
2. Information We Collect
When you opt-in to receive or send SMS messages to our phone number, we may collect the following information:
- Phone Number: Your mobile phone number provided during the opt-in process.
- Message Content: The text of the messages you send to us and our replies to you.
- Interaction Data: Information such as delivery status, response data, and timestamps related to your messages.
- Consent Records: Documentation of when, where, and how you provided your consent to receive messages (e.g., verbal agreement during a phone conversation).
3. How We Use Your Information
We use the information we collect solely for the following purposes related to our client care and informational communications:
- To respond to your inquiries and provide requested client support.
- To provide efficient communication during a response.
- To comply with all applicable legal and regulatory requirements, including the Telephone Consumer Protection Act (TCPA) and carrier guidelines.
- To improve our SMS service and ensure its proper functioning.
We will not use your personal data for any marketing or promotional purposes without your explicit separate consent.
4. Consent and Opt-In
By voluntarily providing your phone number and verbally agreeing to receive messages from us during a phone conversation, at your request, you provide your "prior express consent" as required by the TCPA for informational messages.
Your consent is specific to communications from Starlifter Covenant LLC and its subcontracted partners during an active response, but does NOT extend to third parties or affiliates.
5. Opt-out instructions
You can opt out at any time by replying STOP to any message. After you send STOP, you will receive a final confirmation message and no further texts will be sent unless you opt in again.
For help, reply HELP to any message or contact Starlifter Covenant LLC at 304-458-5888 or support@starliftercovenant.com.
6. Message Frequency and Rates
The number of messages you receive will vary based on your interaction with us but will not exceed, on average, 1 message per week, unless a specific notification event requires additional communication.
Message and data rates may apply depending on your mobile carrier and plan. You are responsible for any fees charged by your carrier.
6. Data Sharing
Client data is not shared with 3rd parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
7. Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to clients.
2. By opting in, you agree to receive customer support messages, and service-related alerts.
3. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
4. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@starliftercovenant.us or by calling us at 304-458-5888.
5. Carriers are not liable for delayed or undelivered messages.
6. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
7. If you have any questions regarding privacy, please read the entirety of this policy page first, and then contact us directly at support@starliftercovenant.us or by calling us at 304-458-5888.
8. Data Security and Retention
We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
9. Your Rights
You have the right to access, correct, or request the deletion of your personal information that we hold. To exercise these rights, please contact us using the information below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website. We will notify you of any significant changes via SMS or on our website. Your continued use of the service after any changes constitutes your acceptance of the new policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our SMS program, please contact us at:
- Email: support@starliftercovenant.us
- Phone: 304-458-5888
- Address: 905 Washington St.W. Suite A, Lewisburg, WV 24901