Privacy Policy
TITLE: Privacy Policy for SMS Messaging
1. Introduction
Starlifter Covenant LLC ("we," "us," "our") is committed to protecting the privacy of our clients. This SMS Privacy Policy explains how we collect, use, and safeguard your personal information when you communicate with us via text message using our toll-free number.
This policy applies solely to our SMS program, which is designed for customer service and informational communications only. We do not use SMS for marketing or promotional purposes.
2. Information We Collect
When you opt-in to receive or send SMS messages to our toll-free number, we may collect the following information:
- Phone Number: Your mobile phone number provided during the opt-in process.
- Message Content: The text of the messages you send to us and our replies to you.
- Interaction Data: Information such as delivery status, response data, and timestamps related to your messages.
- Consent Records: Documentation of when, where, and how you provided your consent to receive messages (e.g., verbal agreement during a phone conversation).
3. How We Use Your Information
We use the information we collect solely for the following purposes related to our client care and informational communications:
- To respond to your inquiries and provide requested customer support.
- To provide efficient communication during a response.
- To comply with all applicable legal and regulatory requirements, including the Telephone Consumer Protection Act (TCPA) and carrier guidelines.
- To improve our SMS service and ensure its proper functioning.
We will not use your personal data for any marketing or promotional purposes without your explicit separate consent.
4. Consent and Opt-In
By voluntarily providing your phone number and verbally agreeing to receive messages from us during a phone conversation, at your request, you provide your "prior express consent" as required by the TCPA for informational messages.
Your consent is specific to communications from Starlifter Covenant LLC and its subcontracted partners during an active response, but does not extend to third parties or affiliates.
5. Message Frequency and Rates
The number of messages you receive will vary based on your interaction with us but will not exceed, on average, 1 message per week, unless a specific notification event requires additional communication.
Message and data rates may apply depending on your mobile carrier and plan. You are responsible for any fees charged by your carrier.
6. Opt-Out and Help Instructions
You may opt out of receiving SMS messages from us at any time. To do so, simply reply "STOP" to any message you receive from our toll-free number. You will receive a confirmation of your opt-out, and no further messages will be sent.
For assistance, you can reply "HELP" to any message, or contact us directly at support@starliftercovenant.us or by phone at the number provided below.
7. Data Sharing and Disclosure
We will never sell or share your mobile information with third parties or affiliates for their marketing or promotional purposes.
We may share your information with trusted Response Team sub-contractors during a response solely for their ease of communicating with you, and with third-party service providers (e.g., our SMS platform provider) solely for the purpose of facilitating the delivery and operation of our SMS service. These parties are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.
We may also disclose your information if required by law, to comply with a legal process, or to protect the rights, property, or safety of our company, our customers, or others.
8. Data Security and Retention
We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
9. Your Rights
You have the right to access, correct, or request the deletion of your personal information that we hold. To exercise these rights, please contact us using the information below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website. We will notify you of any significant changes via SMS or on our website. Your continued use of the service after any changes constitutes your acceptance of the new policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our SMS program, please contact us at:
- Email: support@starliftercovenant.us
- Address: 905 Washington St.W. Suite A, Lewisburg, WV 24901